Order clerks receive and process incoming orders for a wide variety of goods or services, such as spare parts for machines, consumer appliances, gas and electric power connections, film rentals, and articles of clothing. They sometimes are called order-entry clerks, sales representatives, order processors, or order takers.
Orders for materials, merchandise, or services can come from inside or from outside of an organization. In large companies with many worksites, such as automobile manufacturers, clerks order parts and equipment from the company's warehouses. Inside order clerks receive orders from other workers employed by the same company or from salespersons in the field.
Many other order clerks, however, receive orders from outside companies or individuals. Order clerks in wholesale businesses, for instance, receive orders from retail establishments for merchandise that the retailer, in turn, sells to the public. An increasing number of order clerks are working for catalogue companies and online retailers, receiving orders from individual customers by telephone, fax, regular mail, or e-mail. Order clerks dealing primarily with the public sometimes are referred to as outside order clerks.
Computers provide order clerks with ready access to information such as stock numbers, prices, and inventory. The successful filling of an order frequently depends on having the right products in stock and being able to determine which products are most appropriate for the customer's needs. Some order clerks—especially those in industrial settings—must be able to give price estimates for entire jobs, not just single parts. Others must be able to take special orders, give expected arrival dates, prepare contracts, and handle complaints.
Many order clerks receive orders directly by telephone, entering the required information as the customer places the order. However, a rapidly increasing number of orders now are received through computer systems, the Internet, faxes, and e-mail. In some cases, these orders are sent directly from the customer's terminal to the order clerk's terminal. Orders received by regular mail are sometimes scanned into a database that is instantly accessible to clerks.
Clerks review orders for completeness and clarity. They may fill in missing information or contact the customer for the information. Clerks also contact customers if the customers need additional information, such as prices or shipping dates, or if delays in filling the order are anticipated. For orders received by regular mail, clerks extract checks or money orders, sort them, and send them for processing.
After an order has been verified and entered, the customer's final cost is calculated. The clerk then routes the order to the proper department—such as the warehouse—which actually sends out or delivers the item in question.
In organizations with sophisticated computer systems, inventory records are adjusted automatically, as sales are made. In less automated organizations, order clerks may adjust inventory records. Clerks also may notify other departments when inventories are low or when filling certain orders would deplete supplies.
Some order clerks must establish priorities in filling orders. For example, an order clerk in a blood bank may receive a request from a hospital for a certain type of blood. The clerk must first find out whether the request is routine or an emergency and then take appropriate action.
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Job openings for order clerks should be limited, as improvements in technology and office automation continue to increase worker productivity. While overall employment of order clerks is expected to decline through the year 2012, numerous openings will become available each year to replace order clerks who transfer to other occupations or leave the labor force completely. Many of these openings will be for seasonal work, especially in catalogue companies or online retailers catering to holiday gift buyers.
The growth in online retailing and in business-to-business electronic commerce, as well as the use of automated systems that make placing orders easy and convenient, will decrease demand for order clerks. The spread of electronic data interchange, which enables computers to communicate directly with each other, allows orders within establishments to be placed with little human intervention. In addition, internal systems allowing a firm's employees to place orders directly are becoming increasingly common. Outside orders placed over the Internet often are entered directly into the computer by the customer; thus, the order clerk is not involved at all in placing the order. Some companies also use automated phone menus that are accessible with a touch-tone phone to receive orders, and others use answering machines. Developments in voice recognition technology may further reduce the demand for order clerks.
Furthermore, increased automation will allow current order clerks to be more productive, with each clerk being able to handle an increasingly higher volume of orders. Sophisticated inventory control and automatic billing systems permit companies to track inventory and accounts with much less help from order clerks than in the past.
(See the introductory statement on information and record clerks for information on working conditions, training requirements, and earnings.)
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Duties include informing customers of order receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Exclude workers who dispatch as well as take orders for services. Order clerks in retail establishments typically work overtime nearing the end of the fiscal year or at other times when a deadline is near. However, productivity gains from increased automation will offset some of the growth in demand for outside order clerks, as each clerk is able to handle an increasingly higher volume of orders. In addition, orders placed over the Internet and other computer systems are often entered directly into the computer by the customer; thus, the order clerk is not involved at all in placing the order.
Summary of: http://64.57.102.78/CALGOLD2/calcareer/or_clr.html
They are sometimes called order-entry clerks, customer service representatives, order processors, or order takers. Orders for materials, merchandise, or services can come from within an organization or from outside of it. In large companies with many work sites, such as automobile manufacturers, parts and equipment need to be ordered from the company's warehouses. Inside order clerks receive orders from other workers employed by the same company or from salespersons in the field. Numerous jobs will become available each year to replace order clerks who transfer to other occupations or who leave the labor force.
Summary of: http://www2.jobtrak.com/help_manuals/outlook/ocos148.html
Increased use of computers and automated equipment will slow growth. Many job openings will be for seasonal work. Nature of the Work Order clerks receive and process incoming orders for goods or services. They are sometimes called order-entry clerks, customer service representatives, sales representatives, order processors or order takers. Orders can come from inside or outside of an organization and can be received by telephone, mail, fax, e-mail, the Internet or through internal computer systems.
Summary of: http://www.dli.state.pa.us/landi/cwp/view.asp?a=140&q=196234
They enter information in computers as customers place their orders. First, clerks ask customers for specific information, such as their name, address, and credit card or account number. Once orders are placed, clerks route them to the departments that will send out or deliver the ordered items. They talk to shippers or coworkers in the shipping room to find the boxes. They like to be treated fairly and have supervisors who will back them up.
Summary of: http://www.iseek.org/sv/13000.jsp?id=100397
Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Department of Labor, Employment and Training Administration.
Summary of: http://www.careerplanner.com/Job-Descriptions/Order-Clerks.cfm
Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. It does not involve solving the problem, only recognizing there is a problem. For example, a drywall installer might benefit from experience installing drywall, but an inexperienced person could still learn to be an installer with little difficulty. Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. Job Zone Examples These occupations often involve using your knowledge and skills to help others.
Summary of: http://online.onetcenter.org/link/summary/43-4151.00
They sometimes are called order-entry clerks, sales representatives, order processors, or order takers. Orders for materials, merchandise, or services can come from inside or from outside of an organization. In large companies with many worksites, such as automobile manufacturers, clerks order parts and equipment from the company's warehouses. Inside order clerks receive orders from other workers employed by the same company or from salespersons in the field. An increasing number of order clerks are working for catalogue companies and online retailers, receiving orders from individual customers by telephone, fax, regular mail, or e-mail.
Summary of: http://www.bls.gov/oco/ocos148.htm
They are sometimes called order-entry clerks, customer service representatives, sales representatives, order processors, or order takers. Orders for materials, merchandise, or services can come from inside or from outside of an organization. Inside order clerks receive orders from other workers employed by the same company or from salespersons in the field. For orders received by regular mail, clerks extract checks or money orders, sort them, and send them for processing. In organizations with sophisticated computer systems, inventory records are adjusted automatically, as sales are made.
Summary of: http://guide.symplicity.com/resources/profession_article.php?id=184
Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints. Prepare invoices, shipping documents, and contracts. Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays. Direct specified departments or units to prepare and ship orders to designated locations. Check inventory records to determine availability of requested merchandise.
Summary of: http://www.lunch-money.com/index.aspx?DisplayCode=careerDetailsOverview&soc=43-4151.00